Privacy policy

The company Wolf Lingerie, owner of the site www.sanscomplexe.com and the Sans Complexe brand, strictly applies Regulation (EU) 2016/679, known as “GDPR”, law no. 78-17 of January 6, 1978 relating to information technology, files and freedoms modified (consolidated version as of June 1, 2019), as well as the ethical principles that result from this regarding the personal information that you may be required to communicate to us as part of an order placed on our websites or browsing one of our websites.

This privacy policy tells you what information we collect, what we use it for, and how you can access, change or delete this information.

1.WHAT TYPE OF INFORMATION DO WE COLLECT?

PERSONAL DATA LINKED TO YOUR ACCOUNT

When you create a customer account on the site www.sanscomplexe.com, we collect the personal data provided by you, such as your first and last name, your title, your email address, your gender, your date of birth, your postal address and your telephone number. The mandatory or optional nature of the fields to be filled in is clearly indicated. If you do not wish to provide the required information, Wolf Lingerie will not be able to create your account.

PERSONAL DATA LINKED TO YOUR ORDERS

If you purchase on our website, certain data such as your telephone number, your delivery address and your billing address will be collected for the purpose of processing your purchases. Please note that your bank card details are only used for the duration of the payment transaction and are not kept. The mandatory or optional nature of the fields to be filled in is clearly indicated. If you do not wish to provide the mandatory information, Wolf Lingerie will not be able to process your request.

COMMUNICATIONS

During your exchanges with Wolf Lingerie by email or via the contact form on the site, a copy of your exchanges is kept by Wolf Lingerie in order to have a history of the exchanges and to provide you with the most appropriate response.

COOKIES

As part of your use of our website www.sanscomplexe.com, we use Cookies to collect data relating to your consultations and interactions on our site. Please see our Cookie Policy for more information regarding their use and deactivation.

PERSONAL DATA COLLECTED AUTOMATICALLY

Wolf Lingerie automatically collects data which is linked to your use of the site www.sanscomplexe.com, and which does not come from publicly accessible sources. This data includes your search history, the pages you view, the date and time of your visit, the content of third-party sites on which you react, as well as information communicated by your device, such as browser type. , device type, browser language, IP address or even mobile operator.

LOCATION INFORMATION

Wolf Lingerie will be informed of your device's location if you enable this feature via your browser or mobile device. You can also decide to provide us with your location data by entering this information when creating your customer account with a postal address, or when placing an order with a shipping or billing address.

SURVEYS, COMPETITIONS AND PROMOTIONS

If you participate in surveys, competitions or promotions offered by Wolf Lingerie, the personal data you have provided will be collected.

NEWSLETTER SIGN-UP

If you want to be on our mailing list and receive our newsletters, we will ask you to enter your email address. Sans Complexe reserves the right to make minor corrections to your personal information collected in order to correct it.

2. USE OF DATA

We collect your data to be able to:

• Manage your customer account online
• Manage your orders placed on the website www.sanscomplexe.com

• Improve your customer experience on our site (example: adaptation of the content and information made available to you)

• Analyze site visits and learn about the interests of our visitors as a whole

• Administer a contest, promotion, survey or other site feature and provide you with relevant products or services (for example, to offer a prize you have won in a contest, you may be contacted by telephone or email)

• Send you information by email on products, commercial offers and news that may interest you

3. LIABILITY AND LEGAL BASES

Wolf Lingerie, owner of the site www.sanscomplexe.com and the Sans Complexe brand, is responsible for processing users' personal data. The legal bases for processing data by Wolf Lingerie are, depending on the case, legitimate interest, the performance of the contract or consent.

4. ACCESS, RECTIFICATION AND DELETION OF DATA

In accordance with Regulation (EU) 2016/679, known as “GDPR”, and Law No. 78-17 of January 6, 1978 relating to computing, files and modified freedoms (consolidated version as of June 1, 2019), you have at any time a right of access and rectification of your personal data, a right to erasure of your data (right to be forgotten), a right to limitation of processing and portability data, and a right to object to information concerning you. For any request for access, rectification, opposition and deletion of your personal data, you can contact our Data Protection Officer or Data Privacy Officer (DPO):

• By email: dpo[at]wolf-sa[dot]fr

• By post: Wolf Lingerie – DPO Sans Complexe – 2 rue Alfred Kastler 67610 La Wantzenau

To access your personal data that we have collected on the site www.sanscomplexe.com, you can also export them directly to your customer account, “Download my data” section. To modify or delete your personal information, you can go to your customer account, “Account information” section. Furthermore, you have the right to lodge a complaint with the competent authority in this matter. The competent authority for the French market is the CNIL (Commission Nationale de l’Informatique et des Libertés).

5. UNSUBSCRIBE FROM THE NEWSLETTER

You can unsubscribe at any time by clicking on the link present in all emails, by going to your customer account (“Account information” and “Newsletter subscriptions” section). ), or by making the request using the contact form on our site.

Personal information is intended for Wolf Lingerie. They will only be disclosed to third parties involved in the processing of the order (banking establishment, delivery service). They may be used for Customer relationship management or commercial prospecting purposes if the Buyer has checked the box provided for this purpose. The website www.sanscomplexe.com and the information collected on this site are managed and controlled by the company Wolf Lingerie as well as its subcontractors. Furthermore, unless expressly authorized by you collected on the site, your personal data is not transmitted to third parties by Wolf Lingerie.

 

6. WHO MANAGES THE INFORMATION COLLECTED?
Personal information is intended for Wolf Lingerie. It will only be disclosed to third parties involved in the processing of the order (banking institution, delivery service). It may be used to manage the Customer relationship or for commercial prospecting if the Buyer has ticked the appropriate box. The www.sanscomplexe.com website and the information collected on this site are managed and controlled by Wolf Lingerie and its subcontractors. Furthermore, unless expressly authorised by you on the site, your personal data is not transmitted to third parties by Wolf Lingerie.

7. PROTECTION OF PERSONAL DATA

All data we collect is used and protected using appropriate technical and organizational security measures. Your personal information is stored in secure networks and is only accessible by a limited number of people, who have special access rights and are required to keep the information confidential. The server of the Sans Complexe website is located in France.

8. CONTACT US

If you have any questions or comments regarding our privacy policy, you can contact us at dpo[at]wolf-sa[dot]fr or write to us at: Wolf Lingerie – DPO Sans Complexe – 2 rue Alfred Kastler 67610 La Wantzenau