Frequently Asked Questions

If the model or color you are looking for is no longer visible on our website, this means that the item is sold out or is no longer part of our current collection.

If you like a product but it is no longer available in your size, you can enter your email address directly in the product sheet to be informed when it is back in stock by clicking on the size you want.

For bras, we have size equivalences : to do this, simply add 5 to your back measurement and subtract one cup size; or reduce your back size by 5 and increase the cup size by one.
So, if you are a 95D, you can also try a 100C or 90E model (using a back extension available on our website, if you are already at the largest closure in your current bra).

To order a product in your size, you can consult our size guide and select the product that interests you. If you need advice, do not hesitate to contact Customer Service .

If your size is no longer available on a product, you can go for the equivalent size : it allows you to have a product that adapts to your body like your usual size without giving up your favorite.
To do this, simply add 5 to your back measurement and subtract one cup size; or reduce your back size by 5 and increase the cup size by one.
So, if you are a 95D, you can also try a 100C or 90E model (using a back extension available on our site, if you are already at the largest closure in your current bra).

An email from our services informs you that one or more items in your order is out of stock. In this case, a response by email or telephone from you is necessary to be able to remedy the situation and trigger the preparation and shipping of your order.

Here are some tips that might help you find out why you can't log in to your account:

• email address error?


• Typo in your email or password?


• Is your password correct?


• Is the case correct: uppercase, lowercase, numbers, special characters?

To reset your password, click here .
If you still cannot connect, please contact Customer Support .

If you no longer remember your password, click here then enter your email address to receive an email to reset your password.

If you have not received the reset email, check junk mail or type "Sans Complexe" in the search bar of your email box, perhaps the email slipped into a subbox. If this is not the case, repeat the operation a second time.
If you still do not receive a password reset email, contact Customer Service .

For security reasons, you cannot change the email address of your account yourself. We invite you to make a request to change your email address to our Customer Service via the contact form , specifying the old and new addresses.

Orders are placed exclusively on the site.
If you encounter difficulty finalizing your order, contact Customer Service who will assist you in finalizing your purchases.

You probably have an out of stock item in your cart. To validate it, simply delete the unavailable item.

Simply click on “View cart” then “Checkout”. You will be redirected to the information page to indicate your delivery address and payment method.
The order is finalized when payment has been validated and an order confirmation has been sent to you by email.
If you are unable to complete payment, please contact Customer Service who can help you finalize your order.

Once the order has been validated by payment, no modification is possible on the site. For any modification or cancellation request, please contact Customer Service.

The delivery address of the order can no longer be modified once the order has been validated.
For any modification requests, please contact Customer Service .

When the order is validated, you automatically receive a confirmation by email. If you can't find it, check your junk mail.
Please note, check that your email address is correctly entered in your customer account.
If this is not the case, contact Customer Service to request the correction.
Your order may also have failed if it did not complete the payment process (this may take a few minutes). In this case, renew your order.
If in doubt, you can contact Customer Service.

When your order is validated, its status is "being prepared".
As soon as it is sent, its status changes to “being shipped”. An information email is sent with the tracking number allowing you to see its delivery on the carrier's website. You can also find this information from your customer account.

Our logistics teams carefully prepare our customers' orders, but we are not immune to errors!
It may happen that an item different from that ordered is included in your package or that an item is missing.
In the event of an error, contact Customer Service who will offer you a solution.

To request a return, the status of your order must be noted as "shipping" or "order delivered".
If the status is still "in preparation" even though you have received the package, it is because our site has not yet updated it. You can contact Customer Service to update the status of your order.

It is not possible to make an exchange for an item that does not suit you. We invite you to return the item to us by following the returns procedure and to place a new order to receive the desired item.

Payment for your order validates your purchases and triggers the preparation of your items. In the event of a payment problem, the order is automatically canceled.
Be sure to give the secure payment platform time to complete the transaction and return to our online store, which can sometimes take a few seconds.

Thanks to our payment solutions available (Paypal and Alma), you can spread out the payment for your order and treat yourself without depriving yourself. Depending on the options offered, you can spread the payment in 3 or 4 installments free of charge.

To use your gift card, indicate the gift card code during the payment stage of your order. Enter the code without adding or removing spaces. The amount will be automatically deducted from your order total.
If the amount of your order is less than the amount of the gift card, you can use the additional amount on a future order.
If the amount of your order is greater than the amount of the gift card, you can complete it using another payment method.

Make sure that it is still valid and that the conditions of use are respected (conditions specific to the offer, cannot be combined with other current offers, excluding accessories and gift cards, minimum purchase required).
You can find this information by clicking here .

The promotional code must be indicated in your basket, in the “Discount code or gift card” box. Take care to scrupulously respect the spelling of the code indicated, without adding any spaces!

If your promotional code is linked to a one-off offer, you will find the general conditions of the offer by clicking here .

If you received your promotional code by email, please refer to the general conditions of use of the code at the bottom of the email.
If in doubt, contact Customer Service .

It is possible that an item is on sale in certain colors but not in all the colors available. Discounted items are always indicated by a crossed out price.

Delivery costs are free for any order equal to or greater than €49 of purchases invoiced excluding shipping costs, this only for deliveries by Colissimo without signature and by Colissimo Point Relais.

Colissimo will inform you by email of the shipment and availability of your package at the collection point.
You will also be able to follow the delivery of your package on the Post Office website with the tracking number which will be indicated to you by Colissimo email.

To return an item, you must first make a return request. Log in to your customer account then, in the “Orders” section, click on Request a return in the right column for the order concerned. On mobile, access your customer account and, still in the “Orders” section, Request a return is located under the “See details” button.

Do not have an account ? You can also go to the Return Area by clicking here or by clicking on “Make a return” in the menu at the bottom of the page. Have your order number and your tracking number or email address ready so that we can identify your package, then follow the instructions.

It is not possible to make an exchange for an item that does not suit you. We invite you to return the item to us by following the returns procedure and to place a new order to receive the desired item.

To request a return, the status of your order must be noted as "shipping" or "order delivered".
If the status is still "in preparation" even though you have received the package, it is because our site has not yet updated it. You can contact Customer Service to update the status of your order.

You have the option of returning your items purchased on our site for a refund or credit up to 30 days after the delivery date. Beyond 30 days, no returns will be accepted. You will find detailed conditions for returns in the return conditions as well as the General Conditions of Sale .

No, you do not have to make any payment. Once your return package has been prepared, simply stick the return label provided to you and drop it off at your nearest post office or relay point.

When your return package has been received by our teams, you will receive a confirmation email. In addition, by logging into your account, you can see the evolution of the status of your order : the status changes from "return authorized" to "return received".

The refund for your returned items is made within 14 working days after reception and processing of your package by our teams.

If you can no longer find your delivery slip, you can return your items to us accompanied by the return authorization received by email indicating the return number or write down on plain paper your contact details, the RMA return number and the number order so that your return is identified and processed as quickly as possible.